Delivery Policy

Standard delivery

Standard delivery is free on all orders over £75 (inc. VAT).*

From the Basket page, you'll see your item description, price, despatch and delivery information. Your items will automatically dispatch as they become available. Your items will also deliver separately to ensure you receive them as soon as possible.
Depending on the weight and value of your order, Carbide Online Limited will select Postal or Carrier Delivery for the most suitable delivery method. You can find the delivery method for your order within your order acknowledgement email.

  • For carrier deliveries a signature may be required.
  • For postal deliveries no signature is required and order status tracking is not available.
  • Please note that we do not ship to P.O. boxes or BFPO addresses.

For orders under £75 (inc. VAT), charges apply.

Scheduled delivery with express delivery services.

You can also find delivery costs at checkout and on the order acknowledgement email:

  • Express Delivery - £7.00 + VAT
    1 - 3 days after dispatch

Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery. You can also find delivery costs at checkout and on the Order Confirmation email.

We keep you informed

  1. Shortly after you place your order by credit or debit card, you will receive an order acknowledgement email to confirm that we have received your order.
  2. Once your order has been accepted and dispatched you will receive a dispatch notification email confirming that your order has been processed. This email contains your order details, carrier and tracking information. If ordering as a gift, you may wish to provide your own email address and not the address of the recipient.
  3. Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
  4. If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.
  5. If you provide a home address which has a reception or concierge service our carrier will deliver to the concierge.  The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.


Problems with your order


Missed deliveries

Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.

If your order has passed the scheduled delivery date in your dispatch notification email, please contact Carbide Online Limited on 01484 446198. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.


Damaged or defective orders

If you have received your order and find that it is damaged, please call Carbide Online Limited on 01484 446198.

In case of any damage to your delivery, Carbide Online Limited will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you're having trouble with your new product or believe it is defective, please call on 01484 446198 or email us at


Authorised Dealers

Please check back as new products are added daily